Refund Policy

Refund Policy

At PlayDownloader.com, our customer’s satisfaction is of the highest priority. Our product is available to you on a try-before-you-pay basis so that you can get the full experience of PlayDownloader for free for a limited period prior to paying.

If you contact us regarding an issue, suggestion, or questions related to our product, we’ll do our best to respond within 24-48 hours.

In the event that you are not satisfied with PlayDownloader, you can reach out to our team to request a refund. PlayDownloader.com offers a 24 hours money-back guarantee on monthly subscriptions, given that they meet our refund criteria. Please read the following refund policy carefully to ensure that you are eligible to receive a refund.

Acceptable Refund Cases

  • Purchasing a license more than once by mistake
  • You encounter an issue within the app (unrelated to video/audio downloads) which prevents you from using it and if we are not able to fix this issue within 30 days from the date you contacted us regarding the problem. In such circumstances, refund is provided only if you provide us detailed information about the issue, such as screenshots of the error, log files, and any other information requested by our staff.
  • You can’t activate the license due to technical issues in the software.

Non-Refundable Cases

  • Refunds requested more than 24 hours after your initial payment unless the transaction was subject to a fraudulent purchase.
  • When reasons which prevent a customer from properly using our software are stated clearly on our official site (for example, if the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the features list for the app).
  • In Force majeure case, for example, if an online service such as YouTube will apply changes that will make the content downloading impossible. However, you can claim a refund if you get charged less than 24 hours ago.
  • When a customer wishes to receive a refund in order to purchase an ongoing deal that is priced lower than the original amount paid by the customer.
  • When a website blocks the user’s IP address as a result of downloading a lot of media in a short amount of time, such as YouTube. In such cases, the solution is to use a VPN or proxy until the ban is lifted.
  • Request a refund due to a software issue which was already fixed in an upgrade but that the customer did not update their app.
  • Customer applies for a refund for technical problems, but refuses technical support provided by the PlayDownloader team.
  • Refund request claiming the failure to receive the license details. In this case, the customer can reach out to PlayDownloader support team to get their license information.

How to request a refund?

If you are eligible for a refund, please send us an email to support@playdownloader.com and we will process your refund within 24-48 hours.

Please note that we can only accept refund claims for products purchased via our online store – purchases made from third-party sellers are subject to those stores’ refund policies.

Once you are issued a refund, it should appear on your credit card statement within 7 to 10 business days. Upon receiving a refund, you shall cease all use and destroy all copies, full or partial, of the Software for which you no longer possess a valid, purchased license. PlayDownloader.com reserves the right to disable any product keys and/or serial numbers issued to you for the refunded products.